Here are some of our frequently asked questions. If you can’t find what you’re looking for, get in touch!
Orders ship Monday-Friday. In-stock products typically ship within 24 business hours after you submit your order. Delivery time will depend upon product availability and selected shipping method.
The store is occasionally out-of-stock on popular items. It may take between 1-2 weeks for a product on backorder to be shipped to you. You will receive an e-mail notification if an item is out of stock. And a second notification upon shipment.
Shipping and handling charges are calculated based upon your order total. Your shipping charges will be indicated when your order is placed. In your shopping cart calculate the charges by selecting the destination and level of service. Customs and duty fees are the responsibility of the recipient.
We do not currently ship to P.O. Boxes. All products are shipped via a trackable carrier.
Although we make every attempt to have items available in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. You may continue to order this item but understand that it will be backordered and these items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. For all backorder items, please allow for an additional 1-2 weeks.
Please note that all Gift Card sales are final. Please note that returns and exchanges are not permitted for custom decorated merchandise. If you are not happy with a purchase, please get in touch and we will do our best to help.
We encourage you to place your order online, however, customer service is available via email at caredxswag@breakthrumarketing.com or by clicking the CHAT NOW button on the bottom right of the store. We are also available help by phone at 650-302-6000.
You may contact customer service caredxswag@breakthrumarketing.com or call 650-302-6000 to determine if your order can be changed prior to order processing and shipment.
Order processing begins after you click on the submit button therefore it may not be possible to cancel your order. Please contact customer service at caredxswag@breakthrumarketing.com or call 650-302-6000 for assistance and we will do our best to help.
Yes. Gift certificates are available for purchase. You simply purchase them as you would any other product. Please note all Gift Card sales are final.
We accept Visa, Master Card, American Express, Discover, Caredx Gift Card or Gift Coupon Code/Certificate.
If you are placing a large order, you can pay by providing a CareDx Purchase Order.
You may complete your shopping cart transaction by providing a PO # and we will process your order and work with you to ensure you receive your merchandise within your timeline needed.
For custom order inquiries, please send an email to caredxswag@breakthrumarketing.com or call 650-302-6000 to speak with a customer service representative.
If you have a security concern, or would like to report a security issue related to the Caredx Merchandise Store, please email us at caredxswag@breakthrumarketing.com
Our goal is 100% accuracy on quantity and timelines for all shipments. BTM processes orders Monday-Friday. All orders for in-stock merchandise are shipped within 24 hours. Overnight and Expedited orders are shipped same day provided they are transmitted before 1:00 pm EST.
All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also make note of any damage to the box should you find a discrepancy. If you have questions, please get in touch.
Every effort is made to source all the products provided responsibly and to comply with local regulations. One such regulation in California is the Safe Drinking Water and Toxic Enforcement Act of 1986, that is more commonly known as Proposition 65, requires the provision of a warning to California consumers regarding products containing certain chemicals. Based on information from product manufacturers, BTM provides the Proposition 65 warning for products it supplies, as follows:
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Customers should make informed purchasing decisions, including learning more about Proposition 65 if desired. For more information about Proposition 65, please visit the California OEHHA Proposition 65 program at https://www.oehha.ca.gov/prop65/ or http://oehha.ca.gov/proposition-65/proposition-65-list/
BreakThru Marketing is Caredx’s merchandise partner. With team members and offices in Silicon Valley and across the United States, we service Canada and the UK. BTM serves numerous Fortune 500 clients, including ThermoFisher. The BreakThru team manages the online CareDx Merchandise Store and and serves as a preferred provider for special order CareDx branded products.
BreakThru offers a full spectrum of in-house services to make it fast and easy to procure CareDx branded products for marketing and other company events and projects, including design, production, and technology implementation capabilities. We are always ready to hear your opinions – what we do right and what we could improve.
If you would like to reach out to BreakThru, please email our team at caredxswag@breakthrumarketing.com. If you would like to be in touch with BreakThru’s founder, Nadine, email her directly at nadine@breakthrumarketing.com